Terms & Policies

Batteryplex's batteries, chargers and all products carry a 100% satisfaction guarantee. Upon receipt of your item(s), please verify that the package is in sound condition. Also, please keep all packaging materials. If you are not satisfied with your purchase, please contact us within 15-days of receipt of your item(s) so we can expedite your return request. All returns require a RMA number (return merchandise authorization number). To obtain your RMA number, you can call (954) 325-9717 or email us at rma@batteryplex.com. In your email, please include order number, full name, day-time phone and the reason for the return. You will be emailed or contacted with a Return Merchandise Authorization number with shipping instructions. Item must be returned to Batteryplex within 30 days of issuance of your RMA# (return merchandise authorization number) to receive credit. Discounts: We proudly offer group and member battery discounts for hobbyist and associations. For example Antique Motorcycle clubs, BMW Motorcycle (Air Head and Oil Rag) members, Harley Davidson, Honda, as well as IT associations. We also offer Government, School and University battery discounts. Please email us to inquire about your battery discounts at sales@batteryplex.com. Warranty: Most of our batteries, chargers and accessories carry a one year warranty against manufacture defects. Not satisfied with your order or decided you did not need the item: Return the item(s) to Batteryplex.com within 15 days and we will refund the full product price minus a 20% re-stocking fee will be applied on returned item(s). Your refund will be issued within three to five days of receipt of the item(s) by check or credited to your credit card. Decided you do not need item: Non-Defective items may be returned within 15 days from date of receipt and a 20% re-stocking fee will be applied to return item(s). Please contact our return department at rma@batteryplex.com for your RMA# (return merchandise authorization number). Wrong item shipped: If batteryplex.com directs you to the wrong battery, please contact our return department at rma@batteryplex.com. Please contact our return department at rma@batteryplex.com. Item must be received within 30 days of issuance of RMA# (return merchandise authorization number) to receive credit. Defective product: Most all of our batteries, chargers and accessories carry a one year warranty against manufacture defects. Please contact our return department at rma@batteryplex.com. Item must be received within 30 days of issuance of RMA# (return merchandise authorization number) to receive credit. Damaged in shipment: Please call immediately our return department at (954) 325-9717. Shipment Refused to accept: If a shipment is refused of an order you placed, a $10.00 fee will be charged plus a 20% restocking fee. RMA Number (return merchandise authorization): All returns require a Return Merchandise Authorization number for internal tracking and proper crediting to our customers. To obtain your RMA number, please call (954) 325-9717 or email to rma@batteryplex.com. Packaging of Return Item: Please, repackage the item(s) in its original box with the original packing material so as to ensure a safe return. If the item is heavy, it may need additional padding for the return shipment. Please add crumbled up news paper or bubble wrap so item is not damaged. If item is damaged due to improper packaging, credit may be prolonged or denied. Security & Privacy: Batteryplex.com uses a secure server SSL (secure socket layer) encryption technology. Your information is secure and private. If an unauthorized purchase occurs, immediately notify your credit card company and follow there procedures. Please be assured that your information is never sold or shared. Shipping Methods & Delivery Times: Batteryplex offers shipping using United Parcel Service (UPS) for most of its shipments. Shipping and handling charges are pre-pay only. Your order is usually delivered in 3-7 business days from the time your order was submitted and a tracking number will be emailed to you at time of shipment. We do offer rush orders via Next or Second day delivery. Charges depend on weight and shipping method you choose. We also ship internationally upon request. At this time, we are unable to ship to APO addresses. Most products are in stock and will ship the same day of your order if it is placed before 1:00 P.M. E.S.T. If it is placed after 1:00 P.M. E.S.T., your order will ship on the next business day. If you place an order on the weekend, your order will ship the next business day (Monday or after national holiday). Delivery Schedule: Ground - Your order will be delivered within three to seven business days. Second Day delivery - Your order will be delivered within 2 business days. Next Day delivery - Your order will be delivered on the next business day, usually before 10:30 AM. Note: "Business days" are Monday through Friday. Saturdays and Sundays are excluded. Back-Order Items: If for some chance your item is not in stock and will not ship within 24 hours, Batteryplex will contact you via phone or email. You may choose to leave the order on back-order status, and we will ship the item as soon as it is available. You may also decide to cancel your order, if so, your order will be voided and a full credit issued.