Batteryplex's batteries, chargers and all products carry a 100% satisfaction guarantee. Upon receipt of your item(s),
please verify that the package is in sound condition. Also, please keep all packaging materials. If you are not
satisfied with your purchase, please contact us within 15-days of receipt of your item(s) so we can expedite your return request.
All returns require a RMA number (return merchandise authorization number). To obtain your RMA number, you can
call (954) 247-8798 or email us at firstname.lastname@example.org.
In your email, please include order number, full name, day-time phone and the reason for the return. You will be emailed or contacted
with a Return Merchandise Authorization number with shipping instructions. Item must be returned to Batteryplex within 30 days of
issuance of your RMA# (return merchandise authorization number) to receive credit.
We proudly offer group and member battery discounts for hobbyist and associations. For example Antique Motorcycle
clubs, BMW Motorcycle (Air Head and Oil Rag) members, Harley Davidson, Honda, as well as IT associations. We also offer Government,
School and University battery discounts. Please email us to inquire about your battery discounts at
Most of our batteries, chargers and accessories carry a one year warranty against manufacture defects.
Not satisfied with your order or decided you did not need the item:
Return the item(s) to Batteryplex.com within 15 days and we will refund the full product price minus a 20% re-stocking
fee will be applied on returned item(s). Your refund will be issued within three to five days of receipt of the item(s)
by check or credited to your credit card. Custom battery packs are non returnable or refundable.
Decided you do not need item:
Non-Defective items may be returned within 15 days from date of receipt and a 20% re-stocking fee will be applied to return item(s).
Please contact our return department at email@example.com for your RMA# (return merchandise authorization number). Custom battery
packs are non returnable or refundable.
Wrong item shipped:
If batteryplex.com directs you to the wrong battery, please contact our return department
at firstname.lastname@example.org. Please contact our return department at
email@example.com. Item must be received within 30 days of issuance of RMA# (return merchandise authorization number) to receive credit.
Most all of our batteries, chargers and accessories carry a one year warranty against manufacture defects.
Please contact our return department at firstname.lastname@example.org.
Item must be received within 30 days of issuance of RMA# (return merchandise authorization number) to receive credit.
Damaged in shipment:
Please call immediately our return department at (954) 247-8798.
Shipment Refused to accept:
If a shipment is refused of an order you placed, a $10.00 fee will be charged plus a 20% restocking fee.
RMA Number (return merchandise authorization):
All returns require a Return Merchandise Authorization number for internal tracking and proper crediting
to our customers. To obtain your RMA number, please call (954) 247-8798 or
email to email@example.com.
Packaging of Return Item:
Please, repackage the item(s) in its original box with the original packing material so as to ensure a safe return. If the item is heavy,
it may need additional padding for the return shipment. Please add crumbled up news paper or bubble wrap so item is not damaged.
If item is damaged due to improper packaging, credit may be prolonged or denied.
Security & Privacy:
Batteryplex.com uses a secure server SSL (secure socket layer) encryption technology.
Your information is secure and private. If an unauthorized purchase occurs, immediately notify your credit card
company and follow there procedures. Please be assured that your information is never sold or shared.
Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company
for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased
product or service requested by the customer.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order,
in addition to periodic company news, updates, and/or related product or service information, etc.
You can shop at www.Batteryplex.com with confidence. We have partnered with Authorize.Net,
a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the
complex routing of sensitive customer information through the electronic check and credit card processing networks. See an
payments diagram to see how it works. The company adheres to strict industry standards for payment processing, including:128-bit Secure
Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software
methods and security protocols to protect customer information. Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
For additional information regarding the privacy of your sensitive cardholder data, please read the
Batteryplex.com is registered with the Authorize.Net Verified Merchant Seal program.
Shipping Methods & Delivery Times:
Batteryplex offers shipping using United Parcel Service (UPS) for most of its shipments. Shipping and handling charges are pre-pay only.
Your order is usually delivered in 3-7 business days from the time your order was submitted and a tracking number will
be emailed to you at time of shipment. We do offer rush orders via Next or Second day delivery. Charges depend on weight
and shipping method you choose. We also ship internationally upon request. At this time, we are unable to ship
to APO addresses.
Most products are in stock and will ship the same day of your order if it is placed before 1:00 P.M. E.S.T.
If it is placed after 1:00 P.M. E.S.T., your order will ship on the next business day. If you place an order on the weekend,
your order will ship the next business day (Monday or after national holiday).
Ground - Your order will be delivered within three to seven business days.
Second Day delivery - Your order will be delivered within 2 business days.
Next Day delivery - Your order will be delivered on the next business day, usually before 10:30 AM.
Note: "Business days" are Monday through Friday. Saturdays and Sundays are excluded.
If for some chance your item is not in stock and will not ship within 24 hours, Batteryplex will contact you
via phone or email. You may choose to leave the order on back-order status, and we will ship the item as soon as it is available.
You may also decide to cancel your order, if so, your order will be voided and a full credit issued.